Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We May Collect

We only collect information that helps us provide safe, respectful and person-centred support. This may include:

Your name
Contact details such as phone number and email address
Referral details and who referred you
Support needs and goals
Communication preferences
Information provided through forms, phone calls or emails

How We Use Your Information

We use your information only for the purpose of providing support. This includes:

Responding to enquiries and messages
Processing referrals and onboarding new participants
Providing and coordinating NDIS supports
Communicating with participants, families and professional networks
Improving the quality and safety of our services

How We Protect Your Information

We handle your personal information with care, confidentiality and respect. Access is limited to authorised team members who need it to provide your supports. We take reasonable steps to protect against unauthorised access, loss, misuse or disclosure.

We do not sell your information. We do not share it for marketing purposes.

When Information May Be Shared

Your information may be shared only where needed for:

Support coordination and service delivery
Referral handling with your consent
Safety concerns that require immediate attention
Legal obligations under Australian law

Wherever possible, we seek your consent before sharing your information with others.

Your Choices

You have the right to ask questions about how your information is collected, used and stored. You can also ask to see or correct the information we hold about you. We will respond with respect and without delay.

If you ever feel unsure about your privacy rights, we encourage you to reach out. We are here to help.

Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

Phone: 0451 111 156
Email: info@wonderlivescare.com.au

Note for Wonder Lives Care

This policy has been drafted to reflect Wonder Lives Care's commitment to privacy in plain, accessible language. It should be reviewed and approved by the business owner or a legal advisor before final publication to ensure it meets all regulatory and organisational requirements.