You will be listened to
Your perspective matters. We take time to understand what happened and how it affected you.
Complaints & Feedback
Complaints & Feedback
Your voice matters. We welcome feedback because it helps us improve, listen better and provide safer support.
We Welcome Your Feedback
Feedback, compliments, concerns and complaints are all welcome. Whether something went well or didn't feel right, we want to know. Every piece of feedback helps us grow, learn and provide the kind of support you deserve.
You Can Speak Up Safely
When you share feedback with us, you can expect:
You will be treated with respect
Every conversation is handled with dignity, patience and genuine care.
Your privacy will be protected
Your personal information and feedback are kept confidential and shared only with those who need to know.
No impact on your support
Raising a concern will never affect the quality or availability of your support.
We will work with you
We respond thoughtfully, keep you informed and involve you in finding a fair outcome.
We follow up
We check back to make sure things have improved and that you feel heard.
What You Can Contact Us About
Quality of support
Safety concerns
Communication
Staff conduct
Privacy concerns
Service experience
Compliments
Suggestions for improvement
Share Your Feedback
Phone
0451 111 156
We are here to listen
We are here to listen
Your feedback helps us provide safer, more respectful and higher-quality support.